GENERAL ORDER INFORMATION

Overruns and Underruns
We always attempt to ship exact quantities ordered. However, production methods necessitate our reserving the right to ship 5% over or under quantity ordered. Orders marked “EXACT QUANTITY” or “NO OVERS AND NO UNDERS” will require an additional charge.

Large Quantity Quotes
All large quantity quotes should be requested via email at maggie@perpetualartist.com.

Acknowledgements
All orders will be acknowledged either by fax or email. Please read them over carefully and contact us immediately with any revisions.

Reorders
All orders (Silk Screened, Pad Printed, Laser Engraved and Debossed) are held on file for one year. When placing a reorder, please include the original invoice number or purchase order number along with complete order information (product, quantity, imprint color, etc.) and a copy of the artwork for verification. Please note that any changes to your artwork (including, but not limited to: logo, date, phone number, address, etc.) does not qualify as an exact reorder, and should be submitted as a new order.

Cancellations
If an order has been printed, a cancellation CANNOT be accepted. If an order is not imprinted at time of cancellation, charges will be made only for the production work done on the order at the time of cancellation. All cancellations must be received in writing.

New Accounts
To assure prompt fulfillment of order, send a cashier’s check or money order with order until open account status is established. Cash in advance is required for new customers, including freight unless prior credit arrangements have been made. Please allow 5 additional days from receipt of order to process first time orders.

Credit Card Information
We accept Visa and Mastercard or American Express at the time your order is placed.

Normal Production Time
Most items ship within 7-10 working days after artwork approval. Call to inquire about inventory availability. We will do our best to accommodate all rush orders.
WHATEVER IT TAKES!

Standard Imprint Colors
Green, Red, Reflex Blue, Black, White, Orange. The factory will make every effort to closely match any Pantone® color, although an exact match cannot be guaranteed on all items. A Pantone® match charge will also apply on re-orders.

Pantone® Color Match may have an addtional charge, call for details

Random Samples
Random samples plus freight up to $10 are at no charge. If you have any question in regard to the material, color or design we highly recommend you request a sample.